At Nira Office, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not, we offer a simple and straightforward return and refund process within 3 days of receiving your order. Please review the guidelines below.

1. Return and Exchange Guidelines

  • Return Window: You have 3 days from the date you receive your product to initiate a return or exchange.
  • Condition: To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns and exchanges.

2. Refunds

  • Process: Once we receive your returned item, we will inspect it. If the return is approved, a refund will be processed to your original payment method.
  • Timing: Refunds may take up to 3days to appear in your account, depending on your payment provider.
  • Shipping Costs: Shipping costs are non-refundable. If you received free shipping on your order, the original cost of shipping may be deducted from your refund.

3. Exchanges

  • If you receive a defective or incorrect item, please contact us within 3 days of delivery. We will arrange for an exchange at no additional cost to you.
  • Replacement Items: Exchanges are subject to product availability. If the replacement item is unavailable, you may opt for a full refund or choose an alternative product of equal value.

4. Warranty

  • Nira Office provides a limited warranty on all products for manufacturing defects.
  • This warranty does not cover damage caused by misuse, normal wear and tear, or accidents.

5. Non-Returnable Items
Certain items are exempt from returns, including:

  • Customized or personalized products
  • Items marked as final sale
  • Digital products, if applicable

6. How to Initiate a Return or Exchange

  • To initiate a return or exchange, contact our customer service team at:
    Email: [email protected]
  • Please provide your order number, the item you wish to return or exchange, and the reason for the return. We will provide further instructions, including the return address if applicable.

7. Damaged or Defective Items

  • If your item arrives damaged or defective, please notify us within 3 days of receiving your order. Include photos of the damaged product and packaging. We will arrange a replacement or issue a refund.

Contact Us
If you have any questions about our Refund/Return Policy, feel free to reach out to us at [email protected].